Dead by Daylight is Behaviour Interactive’s asymmetrical horror game: four survivors try to escape one killer. It runs on PC through Steam, the Epic Games Store and the Microsoft Store, on PlayStation, Xbox and Nintendo Switch, with cross-play between them. The check on this page requests deadbydaylight.com from a server outside your network.
The official site answering does not prove that matchmaking works. Behaviour runs the website, matchmaking, the store and account services as separate systems, and each match is hosted on a dedicated server in your region.
Server trouble or your connection?
| What you see | Likely cause | What to try |
|---|---|---|
| Queue never finds a match | Uneven role queues or matchmaking trouble | Try the other role, check the official account |
| Kicked from the lobby | Another player left, or a matchmaking error | Requeue; restart if it repeats |
| Disconnect mid-match | Server problem or unstable connection | Use a cable, check for others reporting it |
| Store or currency not showing | Store service slow or in maintenance | Wait and reload, avoid repeated purchases |
| Game will not start after an update | Pending download or damaged files | Install the update, verify files on PC |
How to read the check
A reachable deadbydaylight.com shows that Behaviour’s website is up. A slow or unreachable result points to wider trouble on Behaviour’s side, which often affects matchmaking too. For game-specific incidents and maintenance, the official Dead by Daylight account on X is the fastest source, and the support site lists known issues.
A routine for connection problems
- Restart the game and the launcher
On PC, close Steam or the Epic Games Launcher completely; on console, power off fully.
- Install the latest update
After a patch, older clients cannot join matches.
- Verify the files on PC
Both Steam and the Epic launcher can repair damaged files without a full reinstall.
- Look at the platform’s status page
A PlayStation, Xbox or Switch sign-in outage stops the game before it reaches Behaviour.
- Prefer wired over Wi-Fi
A dropped connection in a chase ends badly for everyone in the match.
- Check your NAT type
A strict NAT on console can make lobbies fail; enabling UPnP on the router is the simplest fix.
Chapter releases and events
Dead by Daylight releases new chapters, usually a new killer, survivor and map, several times a year, and each brings a large update with planned maintenance. Anniversary and seasonal events, such as the Halloween period, draw many returning players and stretch queues. Weekend evenings in your region are the regular peak. If everything slows down at those times while the check is green, it is load rather than an outage, and patience is the fix.
Platform notes
On PC, the version you own decides which launcher handles updates and sign-in: Steam, the Epic Games Launcher or the Xbox app. If the game fails only in one of them, that launcher is the first suspect. On PlayStation, Xbox and Nintendo Switch, the console network is an extra dependency, so a console-wide outage blocks the game even when Behaviour’s servers are fine. Cross-play does not change this. Every player still signs in through their own platform first, and only then reaches Behaviour’s matchmaking.
Queue times by role and region
A long wait in the lobby is the most common Dead by Daylight complaint, and it is rarely an outage. Each match needs one killer and four survivors, so the queue for one role can be quick while the other crawls, depending on which role more players pick at that hour. If only one role waits for minutes while the other finds matches, the game is working and the balance of players is off. Turning cross-play back on, if you switched it off on console, widens the pool. Late at night in smaller regions the pool simply shrinks.
A genuine matchmaking problem looks different: both roles stuck, lobbies that fill and then collapse, or matches that end the moment they load. Those cases, together with a slow or failed check above, point to Behaviour’s side. A disconnect that hits only you while the other four players carry on is your own line, and the guide on whether a service is down for everyone or just you walks through that comparison.
Behaviour Account and progress
Dead by Daylight uses a Behaviour Account to connect the platform accounts where you own and play the game. Cross-progression, which carries characters and unlocks between stores, is offered only between some platforms, and Behaviour’s support site lists which ones. Linking a console account does not always bring its progress across. If bloodpoints or characters look missing after signing in on another platform or launcher, check which platform the progress belongs to before assuming an outage wiped it. Server trouble can delay inventory loading as well, so after a reconnect give the game a minute and restart it once before contacting support.
Official Dead by Daylight help
- Dead by Daylight Supportsupport.deadbydaylight.com
- Dead by Daylight on X@DeadbyBHVR
Questions about Dead by Daylight
Why is Dead by Daylight matchmaking so slow?
Matchmaking has to find four survivors and one killer at similar skill levels, so the wait depends on the role you pick, the time of day and your region. Killer queues and survivor queues are often uneven. If both roles wait far longer than usual and the official account reports issues, the servers are the cause.
Why do I get kicked from the lobby before the match starts?
A lobby can break when one player disconnects, when the matchmaking service has trouble, or when your connection drops while the match is being created. Usually you return to the queue. If it happens every time, restart the game and check your connection type.
Do I need a Behaviour account?
A Behaviour account is used to link progress and purchases across platforms and is required for some features. You can still play through your platform account. If progress seems missing on a new platform, check that both platforms are linked to the same Behaviour account.
Does disconnecting during an outage give me a penalty?
The game has a disconnection penalty for players who leave matches, which blocks matchmaking for a while. Quitting matches yourself is the most reliable way to trigger it. If the servers are clearly struggling, stop queueing and wait for them to recover instead of leaving one match after another.
Is Dead by Daylight cross-play?
Yes, across PC and consoles, with options in the settings to limit it. Cross-play pools players from every platform into the same matchmaking, but each platform still needs its own sign-in service to work.
Why is the in-game shop not loading?
The store and currency balances come from a separate service. They can fail during busy events or maintenance while matches still run. Avoid repeated purchases when the shop is slow; balances usually catch up once the service recovers.