Fidelity Investments runs brokerage accounts, retirement accounts, mutual funds and cash management for individual investors, mostly in the United States. You reach it through fidelity.com and the Fidelity app, while workplace retirement plans use a separate site, NetBenefits. The check above sends a request to fidelity.com from a server outside your network and shows whether it answers, how fast it responds and what certificate it presents.
What a fidelity.com check can and cannot show
A reachable result means the public site is answering. Login, trading, account balances and money movement run on systems behind that front door, so a working homepage does not prove that orders go through. A slow or unreachable result points to a wider problem. Fidelity also guards its site strictly against automated and foreign traffic. If the check reports automated checks blocked, the test server was turned away; that says nothing about how the site behaves for a customer on a normal US connection.
This page is about the investment firm at fidelity.com. Insurance companies that share the Fidelity name are separate businesses.
Login and app fixes
- Compare with the result above
If fidelity.com fails, wait before you reset anything.
- Turn off your VPN
Fidelity often blocks or challenges traffic from VPNs and unusual locations.
- Use a private browser window
Old cookies and extensions can break the sign-in page; a private window starts clean.
- Check the security code step
If the code sent by text or the authenticator app does not arrive, confirm that the phone number on the account is current.
- Update the Fidelity app
Old versions stop working after security changes, sometimes without a clear error.
- Reset the password only once
Several reset attempts in a row can lock the account for a while.
Orders and transfers: check before repeating
The money version of a duplicate charge is a duplicate trade. If a confirmation page times out after you submit an order, open the Orders list before you resubmit. Orders that reached Fidelity show there as open, filled or canceled. The same goes for transfers to and from a bank: look under Activity for a pending transfer before you start another one. Bank transfers commonly take one or more business days, so pending is normal and not a sign of failure.
Common Fidelity problems
| What you see | Likely cause | What to try |
|---|---|---|
| Access denied page | VPN, foreign network or bot filter | Use a normal home connection without VPN |
| Security code never arrives | Old phone number or carrier delay | Use another verification option, update the number |
| Order screen times out | Heavy load at market open | Check Orders before resubmitting |
| Balances look out of date | Data refresh delay | Reload later in the day |
| NetBenefits will not load | Separate site with its own issue | Check fidelity.com separately |
Market hours and heavier load
Traffic at a brokerage follows the market. The minutes after the US market opens at 9:30 a.m. Eastern, the last half hour before it closes, and days with big news are when many customers sign in at once. Quotes and order screens can be slow at those times. Weekend and overnight maintenance can also make some functions briefly unavailable, while the homepage still loads.
Fidelity Trader+ and Active Trader Pro
Active traders often reach Fidelity through a separate program instead of the website. For years that was Active Trader Pro, a desktop application. Fidelity has since introduced Fidelity Trader+, with desktop and web versions, and publishes a transition guide from Active Trader Pro to Fidelity Trader+ Desktop covering what carries over. Watchlists move across, for example, while charts built in Active Trader Pro have to be set up again.
These platforms use their own sign-in and their own streaming connection for quotes. That creates failure patterns the website never shows. Quotes may freeze while the account pages in a browser stay current, or the desktop program may refuse to sign in after an update while fidelity.com works normally. In both cases the result above will look healthy, because it tests only the public site.
What to do depends on which part stopped:
- Frozen quotes or a stale chart: close the platform completely and reopen it, which rebuilds the streaming connection.
- Sign-in refused in the desktop program only: install the latest version, since outdated releases tend to be the first ones turned away after security changes.
- Orders rejected in the platform: look at the same order in the Orders view on fidelity.com before you try again, for the reason explained above.
Access denied versus a real outage
The access denied page Fidelity shows to filtered traffic is a reply from its servers, not a failure to connect. Refusals of this kind are typically sent with a 403 status code. The guide to what HTTP status codes like 403 and 503 mean explains why a refusal and an outage need different fixes. A refusal at Fidelity usually traces back to the network you are on, most often a VPN, a corporate proxy or a connection abroad, while a 503 or a timeout during market hours points to load on Fidelity’s side.
Official Fidelity help
- Fidelity Investments on X@Fidelity
Questions about Fidelity
Is this page about Fidelity Investments or an insurance company?
It covers Fidelity Investments, the brokerage and retirement company at fidelity.com. Several unrelated insurers use the Fidelity name. If your account is with one of them, its status has nothing to do with this check.
My order did not confirm. Should I place it again?
Open the Orders view in your account first. An order can be accepted even if the confirmation screen failed to load, and entering it again could double the trade. If the order is listed as open or filled, leave it. Only place a new order when nothing appears and the account balance is unchanged.
Why does fidelity.com work but NetBenefits does not?
Workplace retirement plans are managed on NetBenefits, which runs as its own site with its own sign-in pages. One can have problems while the other works. Check which site you are using before you assume the whole company is down.
Why do I get access denied on fidelity.com?
Fidelity protects its site against automated and unusual traffic. Requests from VPNs, some foreign networks and data centers can be refused. Turn off the VPN and try a normal browser on your home connection. The check above may report blocked automated checks for the same reason.
When is Fidelity most likely to be slow?
Around the US stock market open and close, and on days with large market moves, when many investors sign in at once. Slow pages at those moments usually mean heavy load rather than an outage. Evening and weekend maintenance windows can also make some features unavailable for a short time.
Does a Fidelity outage put my investments at risk?
An outage stops you from seeing or changing your account for a while; it does not remove holdings or cash. Positions are recorded by Fidelity and its custodians and reappear when the site is back. Open orders that were already accepted stay in place. If you need to act urgently while the site is down, Fidelity lists phone support on its contact pages.