Revolut is an app-first financial company that offers current accounts, debit cards, currency exchange and money transfers, with banking licences in several regions. Almost everything happens in the phone app, and support itself is mostly in-app chat. The check above requests revolut.com from a server outside your network and shows whether Revolut’s public site answers, how quickly and with which certificate.
Card declines, app trouble and outages are different things
A Revolut problem usually falls into one of three groups. A card decline at a shop is often caused by a setting in your own account: the card is frozen, online or contactless payments are switched off, a spending limit is reached, or the balance in that currency is too low. An app that will not sign in is often a device or verification issue. A real outage affects many customers at once and usually shows in the check above as a slow or failed result.
A reachable result means the public Revolut site is answering. Card authorization and the app’s account services run on other systems, so a reachable site does not prove that card payments are flowing. Use the result as a first filter, then look at the transaction in the app.
Working through a declined payment
- Open the transaction in the app
Declined payments are listed with a reason in most cases. Read it before trying anything else.
- Check card security settings
Open the card, then Security, and make sure online, contactless, ATM or magnetic-stripe payments are turned on for the type you are using.
- Check limits and balance
A spending limit or an empty balance in the needed currency stops the payment.
- Unfreeze the card
A frozen card blocks all payments until you unfreeze it in the app.
- Try a virtual card or another method
For online shopping, a virtual card can work when the physical one has been blocked.
- Chat with support
If the app shows no reason and nothing helps, start a chat from the Help section.
Avoiding a double payment
A failed payment on screen is not always a failed payment at Revolut. Pending transactions in the app show that Revolut approved the amount and is waiting for the merchant to settle it. If you see one after an error, do not pay again; ask the merchant to confirm the order, or wait until the transaction completes or drops away. Only retry when no transaction appears.
Online payments that wait for the app
Revolut asks you to confirm many online card payments inside the app, with a prompt that appears when the shop requests extra verification. If notifications are off, the app was force-closed, or you are on a new phone that has not been verified yet, the prompt never shows up and the checkout times out with a generic decline. To the shop’s payment page that looks like a failure at Revolut. It is a step that was never completed. Open the app before paying, stay signed in, and watch for the confirmation request.
Revolut in the United States
Revolut’s US accounts are run separately from its European business, and US customers sign up and get support under US terms. Products and protections described in European coverage of Revolut do not automatically apply to a US account. For a reader in the US, the result above reflects a request sent from the East Coast, so it shows how revolut.com responds to a US address. Support for a US account is also reached from the Help section of the app.
If the app will not open but the site answers, the steps for checking whether a service is down for everyone help separate a phone problem from a Revolut one.
Common Revolut problems
| What you see | Likely cause | What to try |
|---|---|---|
| Card declined, reason shown in app | Security setting, limit or balance | Change the setting or top up |
| Card declined, nothing in app | Request never reached Revolut | Try another terminal or method; check the result above |
| App asks for a new selfie or document | Identity check | Complete the verification in the app |
| Transfer pending for a long time | Network, receiving bank or extra check | See the expected arrival time on the transfer |
| App will not open after a phone change | New device needs verification | Sign in and confirm the device |
Phone, web app and cards
The phone app is the main way to use Revolut. The web app at app.revolut.com gives access to many account features in a browser and is useful when the phone app fails to load. Cards keep working independently of the app most of the time, because card payments are approved by Revolut’s card systems even when the app is closed. Apple Pay and Google Pay use separate device cards, so a wallet payment can fail while the physical card works.
Official Revolut help
- Revolut Help Centrehelp.revolut.com
- Revolut on X@Revolut
Questions about Revolut
My Revolut card was declined. Is Revolut down?
Not necessarily. Open the transaction in the app: declines usually show a reason, such as insufficient balance, a disabled payment type, a spending limit or a frozen card. If no transaction appears at all, the request may not have reached Revolut, which can point to a terminal or network issue. The check above shows whether Revolut's servers answer.
Should I retry a Revolut payment that showed an error?
Look at the transaction list in the app first. A payment marked as pending has been approved and is waiting for the merchant to complete it, so trying again could take the money a second time. If nothing is listed and the shop says the payment failed, a retry is safe.
Why is my Revolut transfer still pending?
Transfers to other Revolut users are normally instant, but transfers to outside banks depend on the payment network, the receiving bank and sometimes extra checks. Transfers made late in the day, at weekends or in another currency can take longer. The app shows the expected arrival time on the transfer details.
How do I contact Revolut when the app will not open?
Support runs mainly through chat inside the app. If the app does not open, try the web app at app.revolut.com in a browser, or look through the help centre for your issue. If you think your card was stolen, the help centre lists how to block it without full app access.
Why does Revolut ask me to verify my identity again?
Regulated financial companies must keep customer checks up to date. Revolut can ask for a new selfie or document after a phone change, an unusual sign-in or a change in account activity. Follow the prompt in the app; until it is done, some features may be limited.