Ubisoft Connect is Ubisoft’s launcher on PC and the account layer behind its games on every platform. It handles sign-in, game ownership, cloud saves, rewards and friends. The check on this page requests ubisoftconnect.com, which forwards to the Ubisoft Connect page on ubisoft.com, from a server outside your network and reports the response, the redirects and the certificate.
What a working check does and does not prove
A reachable result means Ubisoft’s web presence for Connect is up. The launcher itself talks to separate services for authentication, downloads and game data, and those can fail independently, for example during maintenance before a big release. A slow or unreachable result points to a wider Ubisoft problem, and changes on your PC will not help until it clears.
When the check passes but the launcher still will not sign in, the cause is usually local: a firewall rule, a stuck launcher process, a VPN or a cached session that has expired.
Launcher fixes on Windows
- Quit the launcher fully
Right-click the Ubisoft Connect icon in the system tray and choose to quit, then check Task Manager for leftover processes before starting it again.
- Run it outside a VPN or proxy
Ubisoft’s sign-in can reject connections from some VPN addresses. Turn the VPN off for a test.
- Allow it through the firewall
In Windows Security, open the firewall settings and make sure the Ubisoft Connect executable is allowed on private networks.
- Clear the launcher cache
Delete the cache folder inside the Ubisoft Game Launcher directory in Program Files (x86). The launcher rebuilds it on the next start.
- Sign out and back in
Use the menu in the top corner of the launcher. This forces a fresh login token.
- Reinstall over the old version
Download the current installer from ubisoft.com and install it into the same folder; installed games stay in place.
Where Ubisoft Connect fails on each platform
On PC, Ubisoft Connect is a visible launcher and the most common point of failure. Games bought on Steam or the Epic Games Store still start it in the background, so an error inside a Steam game can trace back to Ubisoft’s sign-in rather than Steam.
On PlayStation, Xbox and Nintendo Switch, the Ubisoft account runs quietly behind the game. Problems there usually show up as missing rewards, failed account linking or online modes that do not open. The console’s own network service has to work as well, so check its status page when nothing online works at all.
Cloud streaming services that offer Ubisoft games also depend on Ubisoft’s sign-in. If a game launches on a streaming service but asks for a Ubisoft login that never completes, the cause sits with Ubisoft’s account service.
Busy times for Ubisoft services
The heaviest load comes on launch days of major releases, early-access windows for premium editions, free weekends and seasonal updates for live games. Maintenance for online games is usually announced in advance on Ubisoft’s support channels, and the launcher may show a notice. During those windows, sign-in can be slow or fail while the website still answers normally.
From Uplay to Ubisoft Connect
Ubisoft Connect replaced Uplay and the Ubisoft Club rewards program on October 29, 2020, when the Uplay launcher received an update that turned it into the new service. Installed games stayed in place. The subscription then called Uplay+ was renamed Ubisoft+ shortly afterward. Ubisoft said some older games would not support all of the new features, so rewards or overlay functions may be missing in them without anything being broken.
The old name lives on in places. The installation folder is still called Ubisoft Game Launcher, as in the fixes above, and support articles and forum threads written before late 2020 refer to Uplay throughout. Instructions for Uplay generally still apply to Ubisoft Connect on PC, though menu names have changed. If an old guide tells you to open a setting that does not exist, look for the closest match in the current launcher’s settings menu.
When the launcher refuses to sign in only on your home network while a phone hotspot works, compare the two using the everyone-or-just-me checklist.
Official Ubisoft Connect help
- Ubisoft Support on X@UbisoftSupport
Questions about Ubisoft Connect
Why does Ubisoft Connect say a service is unavailable?
The message means the launcher or game could not reach one of Ubisoft's online services, such as sign-in, cloud saves or the store. It can come from a Ubisoft-side outage or from a blocked connection on your PC. Run the check above; if it is fine, restart the launcher and allow it through your firewall.
Can I play Ubisoft games offline when Ubisoft Connect is down?
Many single-player games can run in offline mode, which you switch on from the launcher's settings while it still has a connection. You must have signed in on that PC before. Online-only games and any game mode that needs matchmaking will not start until the services come back.
Why are my Ubisoft cloud saves not syncing?
Cloud sync needs a working connection at the moment you quit the game. If the service was unreachable, the launcher may ask which save to keep the next time it connects. Pick the newer one carefully. Turning cloud saves off temporarily does not delete either copy.
Do console players use Ubisoft Connect?
Yes, in the background. On PlayStation and Xbox, Ubisoft games use a Ubisoft account for progress, rewards and some online features, so a Ubisoft Connect outage can affect console games too, even though no launcher is visible. The console's own network must also be working.
Why does a Ubisoft game on Steam still open Ubisoft Connect?
Most Ubisoft games bought on Steam or the Epic Games Store use Ubisoft Connect for sign-in, entitlement checks and online features. If the launcher cannot sign in, the game may not start even though Steam or Epic works. Sign in to Ubisoft Connect first, then launch from the store.
Does two-step verification cause login loops?
It can, if the authenticator app's clock is wrong or the verification email lands in spam. Make sure the phone's time is set automatically and check the spam folder. Backup codes saved when you turned on two-step verification also let you in.