Wave Broadband, the cable internet, TV and phone provider long known on the US West Coast, now operates as Astound Broadband. Astound brought several regional providers together under one brand, including Wave, RCN, Grande and enTouch, and the old wavebroadband.com address redirects to astound.com. Many former Wave customers still search for the old name, so this page keeps it.
The check above follows that redirect and tests astound.com from an outside server. A reachable result means Astound’s website, help pages and sign-in are working. It does not show the condition of the cable in your neighborhood.
Astound’s own outage check
Astound’s troubleshooting advice puts one step first: sign in to MyAstound, on the website or in the app, and look for active service disruptions in your area. That is the official way to see whether a problem near you is already known. Open it on your phone with Wi-Fi turned off, since the home connection may be the one that is down.
If MyAstound shows a disruption, there is nothing to fix at home. If it shows nothing, work through the steps below and contact Astound support if the line still fails.
Fixing it on your side
- Power-cycle the modem and router
Unplug both. Plug in the modem first, wait until its lights settle, then plug in the router.
- Check the coax
The cable from the wall to the modem should be screwed on firmly. Loose connectors are a frequent cause of drops.
- Try a wired connection
A computer on Ethernet tells you if the problem is the line or the WiFi.
- Look at WiFi placement
Move the router to an open, central spot away from thick walls and large appliances.
- Contact Astound
If the modem still has no connection and MyAstound shows no disruption, ask support for a signal check.
Signs that point one way or the other
| What you see | Probably | Next step |
|---|---|---|
| Disruption shown in MyAstound | Area outage | Wait for the repair update |
| Modem lights show no connection, nothing in MyAstound | Line or modem at your home | Restart, check coax, then call |
| Wired works, WiFi drops | Router or placement | Move or restart the router |
| TV breaks up briefly on certain spring or fall days | Sun outage | Wait a few minutes |
| astound.com unreachable in the check | Astound’s website | Try again later, or call |
Old Wave equipment and accounts
Former Wave customers may still have equipment or email settings from before the name change. Accounts, billing and support all run through Astound now, so use astound.com and MyAstound rather than any old Wave bookmarks. If an old bookmark leads to an error page, that is a moved address, not an outage.
Busy evenings and slow speeds
Cable internet shares capacity among homes in the same area. In the evening, when many people stream at once, speeds can drop without anything being broken. If the slowdown appears only at those hours and disappears late at night, that is congestion rather than an outage. Run speed tests by cable at different times and share the results with Astound if wired speeds stay far below your plan.
Equipment age matters too. An old modem or router may not support the speeds of a newer plan, so ask Astound whether your equipment matches your current service.
Astound and GFiber
The Wave name has been through more than one change. Wave was combined with RCN and Grande under one owner, the combined company was bought by the infrastructure investor Stonepeak, and in January 2022 the regional brands moved under the Astound Broadband name, with Wave’s home service first described as Astound Broadband powered by Wave. Customers of the other former brands, such as RCN in the Northeast and Grande in Texas, went through the same change. In March 2026, Stonepeak and Alphabet announced an agreement to combine Astound with GFiber, the provider formerly known as Google Fiber, with the deal expected to close in the fourth quarter of 2026, subject to regulatory approval. The companies had not announced a name for the combined business at the time.
For former Wave customers, another name change could mean another redirect. The check above follows redirects and shows the final address, so if astound.com starts sending visitors to a new domain, the result will show where it leads. A redirect to a new brand is not an outage. MyAstound and Astound support remain the tools to use until customers are told otherwise. Be wary of messages claiming to come from a new company that ask for payment details; confirm them by signing in to your account directly rather than through a link.
When your modem is online but certain sites fail, the everyone-or-just-me guide covers the next checks.
Official Astound (Wave Broadband) help
- Astound Supportastound.com
- Astound Helphelp.astound.com
Questions about Astound (Wave Broadband)
What happened to Wave Broadband?
Wave Broadband became part of Astound Broadband, which also brought together RCN, Grande and enTouch under one name. The old wavebroadband.com address now redirects to astound.com. Existing Wave customers manage their service through Astound's website and the MyAstound account.
How do I check for an Astound outage where I live?
Astound's own troubleshooting advice starts with signing in to your MyAstound account or app to see whether there are active service disruptions in your area. Use your phone's mobile data for that if the home connection is down.
Does the check on this page test the old Wave address?
It tests astound.com, where wavebroadband.com now leads. If you type the old address, you end up on the same site. A reachable result means Astound's website works, not that your neighborhood is free of outages.
What is a sun outage on Astound TV?
A sun outage is a short, predictable TV disruption that happens on certain days in spring and fall, when the sun lines up behind the satellites that send TV signals to the provider. Pictures can break up for a few minutes. It affects TV, not internet, and clears by itself.
My WiFi keeps dropping. Is Astound down?
If a wired device stays connected while WiFi drops, the network is fine and the problem is the router or its placement. Astound's help pages suggest power-cycling the modem and router and then checking WiFi settings and position before contacting support.