Starlink is the satellite internet service run by SpaceX. A dish on your roof or in your yard talks to a large group of low-orbit satellites, which pass your data to ground stations and on to the internet. When the connection fails, the cause can sit in space, on the ground network, at the dish or inside your home, so a quick Starlink outage check helps you skip the wrong fixes.
The check above requests starlink.com from a server on the regular internet and reports status code, response time, redirects and certificate. It tells you whether Starlink’s website and account systems answer. It does not travel over the satellites.
Starlink outage status: what the check covers
A starlink.com result and your home connection are two different things. The website and the account portal run in data centers. Your internet runs over the satellite link. That leads to three common combinations.
| Check result | Starlink app | What it most likely means |
|---|---|---|
| Reachable | Dish online, no obstructions, still no internet | Router or Wi-Fi inside the home |
| Reachable | Dish offline or obstructed | Local problem with the dish’s view or cable |
| Unreachable or slow | Many users report trouble at once | Possible wider Starlink outage |
| Reachable | Everything normal, one site fails | That site, not Starlink |
When people ask is Starlink down, they usually mean the third row: a problem across the network. Those happen, but most cases of Starlink not working at a single house come from the first two rows.
Diagnostics in the Starlink app
The Starlink app is the best tool for a quick diagnosis, because it talks to the dish and router directly when your phone is on the Starlink Wi-Fi.
- Open the app on the home Wi-Fi
It shows whether the dish and router are connected and online. If the app cannot find them at all, check power and cables first.
- Look at the statistics view
The app records outages and labels their cause where it can, such as an obstruction or a network issue. A pattern of short obstruction drops is a placement problem, not a network failure.
- Run the obstruction check
Hold the phone up as the app instructs and it maps blocked parts of the sky. Trees, roof edges and chimneys are the usual culprits.
- Reboot from the app
The app can restart the Starlink hardware. Do this once, then give it several minutes to find satellites again.
- Check the cable
A pinched, cut or loosely plugged cable between dish and router causes a complete loss of connection that no setting can fix.
Starlink not working at home: common causes
Obstructions. Starlink needs a wide view of the sky. Even a small branch can interrupt the link every few minutes as satellites move across it. Trees that grow in summer can turn a clean installation into a patchy one.
Weather. Heavy rain and snow reduce signal strength. Snow sitting on the dish is worse than snow falling. Short weather drops usually recover by themselves.
Router and Wi-Fi. If the dish shows online in the app but laptops and phones cannot load anything, restart the router and test close to it. Mesh units and third-party routers add another place where things can stop.
Account and service line. A paused or unpaid service line stops the connection even when the hardware is fine. Sign in at starlink.com to check its state.
Is Starlink down across the network?
A real Starlink outage tends to show up in several places at once: the app shows a network issue instead of an obstruction, many users in different regions report trouble at the same moment, and the official @Starlink account on X may post an update. The check above adds one more signal. If starlink.com itself is slow or unreachable, the company’s own services are under strain too.
If the result is reachable and the app shows no local problem, give it a few minutes before changing anything. Repeated rebooting during a network-wide event does not help, and the dish reconnects on its own once service returns. If your Starlink is down for longer while the check and the app look normal, open a support ticket in your account so Starlink can look at your service line.
Why the Starlink down question has two answers
When someone asks is Starlink down, the short answer covers the company’s systems: the website, sign-in and the satellite network. The second answer covers your dish, its view of the sky and your router. The check on this page answers the first, the app answers the second, and together they show where a Starlink outage actually sits.
Official Starlink help
- Starlink Supportstarlink.com
- Starlink on X@Starlink
Questions about Starlink
Is Starlink down for everyone or just for me?
Compare two things. If the check above fails and the Starlink app cannot reach your dish either, a wider Starlink outage is possible. If starlink.com answers and the app shows obstructions or a disconnected dish, the cause is local to your setup. The official @Starlink account on X posts about larger incidents.
Why does Starlink drop out for a few seconds at a time?
Short drops are usually caused by something blocking the dish's view of the sky, such as a tree, roof edge or chimney. The satellites move constantly, so a small obstruction only interrupts the signal when a satellite passes behind it. The obstruction check in the Starlink app shows where the blocked areas are.
Does bad weather cause a Starlink outage?
Heavy rain, thick snow or strong storms can weaken the signal and cause slower speeds or brief drops. Snow or ice resting on the dish makes it worse. The connection normally recovers once the weather passes. A full outage lasting hours in clear weather points to something else.
Why is Starlink not working even though the app says online?
When the app shows the dish online but devices cannot load pages, the problem is usually between the router and your devices. Restart the router, forget and rejoin the Wi-Fi network, and test with a device placed close to the router. A third-party router behind Starlink may also need a restart.
Can I check the Starlink status without internet?
Yes. Use mobile data on your phone to open this page or the Starlink app. The app can also connect directly to your Starlink router over Wi-Fi to show the dish and router state, even when the connection to the wider internet is down.
Does starlink.com being reachable mean there is no Starlink outage?
No. The website and account pages run in data centers on the regular internet, not over the satellites. They can load normally while the satellite network has a problem in a region, and the other way round. Use the result as one signal next to the app.
How do I report that Starlink is not working?
Sign in at starlink.com or open the app, go to support and open a ticket for your service line. Include what the app shows, how long the problem has lasted and whether there are obstructions.
Should I move the dish if Starlink keeps dropping?
If the obstruction check shows a large blocked area, a higher or clearer spot usually helps more than any setting. Run the check again after moving it. Make sure the cable is not pinched or damaged on the way to the new place.