webmail.telus.net was the address TELUS customers used for years to read their telus.net email in a browser. TELUS has since moved its email to a service powered by Google, and for moved accounts the old webmail address now redirects to a Google sign-in page. People still type the old address, and the check on this page shows exactly where it leads.
The check requests webmail.telus.net from a remote server and lists the status, response time, redirects and certificate. Expect to see a redirect chain ending at Google. That is the normal path, not a sign of trouble.
What changed with TELUS email
TELUS email now runs on Google Workspace. Your address still ends in @telus.net or @telusplanet.net, and your messages, contacts and calendar were carried over. What changed is how you get in:
- You sign in on a Google page with your full TELUS email address.
- Access is limited to email, calendar and contacts. Other Google services need a separate personal Google account.
- Mail apps may need to sign in with Google or use updated server settings.
Because the mailbox runs on Google’s systems, a Google sign-in problem can look like a TELUS outage. The check above confirms that the TELUS address still answers and redirects. It cannot see inside your mailbox.
Login and email problems
| What you see | Likely cause | What to try |
|---|---|---|
| Google sign-in page instead of TELUS webmail | Normal redirect after the move | Sign in with your full telus.net address |
| Password not accepted | Wrong password or old saved password | Use the reset option on the sign-in page |
| Signed in to the wrong Google account | Several accounts in one browser | Use a private window or switch account |
| Mail app cannot connect | Old server settings | Update settings or re-add the account |
| webmail.telus.net does not load at all | Redirect or TELUS web problem | Look at the check result, try again later |
Getting back into your mailbox
- Use a private browser window
This keeps other Google accounts out of the way and shows whether the sign-in itself works.
- Enter the full address
Type the whole telus.net address, not only the part before the @ sign.
- Reset the password if needed
Follow the recovery steps on the sign-in page, or contact TELUS support if recovery details are missing.
- Re-add the account in mail apps
Remove it from Outlook, Apple Mail or a phone app and add it again, choosing the Google sign-in where offered.
- Ask TELUS
The TELUS support site and the @TELUSsupport account on X are the official places to ask about email access.
TELUS internet vs. TELUS email
TELUS email and TELUS home internet are separate services. An outage on your home line stops you reaching the mailbox from home, but the mailbox keeps working and receiving messages. Use mobile data to sign in while the line is down. If you need to check your TELUS internet connection, the provider’s support site and account tools are the place to look.
Old links and bookmarks
Saved bookmarks to the old TELUS webmail pages are a common cause of confusion. They may now land on a Google page, an error or a sign-in loop. Replace the bookmark with the address the redirect finally opens after you sign in.
email.telus.net and mail app settings
TELUS now sends webmail users to email.telus.net, which forwards to the Google sign-in. Both the old and the new address end at the same mailbox, so it is worth updating bookmarks to the new one.
Mail apps are where most remaining problems sit. On September 30, 2024, Google stopped accepting the older sign-in method it called less secure apps, where a program logs in with only a username and password. Programs that relied on it stopped connecting, even though the mailbox itself was fine. The fix is to remove the account and add it again with the Google sign-in option, which current versions of Outlook, Apple Mail, Thunderbird and the usual phone mail apps support. A very old mail program that cannot do this will not connect again. TELUS keeps device setup instructions on its email setup page.
Business email and older addresses
TELUS Business email accounts moved in a separate process, with their own FAQ in the TELUS business support pages, so business users should follow those steps rather than the consumer ones. Addresses on the older telusplanet.net domain moved together with telus.net addresses and work under the same rules. A message that bounces from either domain deserves a letter-by-letter look at the address before anyone suspects an outage.
If the redirect works for others but the sign-in page will not open on your network, a quick routine for comparing networks shows how to compare quickly.
Official TELUS webmail help
- TELUS Supporttelus.com
- TELUS Support on X@TELUSsupport
Questions about TELUS webmail
Why does webmail.telus.net take me to a Google sign-in page?
TELUS moved its email to a service powered by Google. For moved accounts, the old webmail address now redirects to Google's sign-in page, where you sign in with your full telus.net address. This is normal and does not mean the page has been hijacked or that TELUS email is down.
Did my telus.net email address change?
No. TELUS states that @telus.net and @telusplanet.net addresses stay the same after the move to email powered by Google. Messages, contacts and calendar events were moved along with the account, so you keep the same address and mailbox.
Can I use YouTube or Google Maps with my TELUS email sign-in?
Not with full access. TELUS email accounts run on Google Workspace, and access is limited to email, calendar and contacts. For other Google services, use a separate personal Google account and sign in to it alongside your TELUS email in the browser.
My email app stopped working with TELUS. What should I do?
Check that the app supports signing in with Google for your telus.net address, or update the incoming and outgoing server settings to the ones TELUS lists for its email. Removing the account from the app and adding it again often fixes old saved settings.
Does a reachable result mean TELUS email is working?
It means the webmail address answers and redirects as expected. Because the mailbox itself now runs on Google's systems, a problem with Gmail or Google sign-in could still affect TELUS email while the redirect works. Try signing in in a private browser window to test.
Is TELUS email affected when my TELUS internet is down?
Your email lives on servers on the internet, not on your home line. If your TELUS internet is out, you can still read email from a phone over mobile data or any other connection. The mailbox keeps receiving messages during the outage.