TekSavvy is an independent Canadian internet provider. Instead of owning all the lines to its customers’ homes, it uses the cable and phone networks of larger carriers to reach many of them and runs its own service on top. That arrangement matters when the internet stops: the cause can sit with TekSavvy, with the network it rents, or in your home.
The check above contacts teksavvy.com from an outside server and reports what comes back. TekSavvy’s site uses bot protection, so the result may read as automated checks blocked. That is a property of the website, not a sign of an outage.
TekSavvy’s network status map
TekSavvy publishes a network status map on its website. It marks maintenance and confirmed outage locations and is updated as reports are checked. Open it from your phone over mobile data if your home internet is down, and look at your area.
According to TekSavvy’s help center, an outage posted by one of its vendors does not necessarily affect TekSavvy customers. So TekSavvy’s own map is the better reference than a status page from the carrier that owns the lines.
Problems and their likely source
| What you see | Likely cause | What to try |
|---|---|---|
| Outage or maintenance on the map near you | Known network work or fault | Wait for the map to clear |
| Modem cannot sync, nothing on the map | Line fault at your address | Restart the modem, then contact support |
| Modem online, no pages load | DNS or router | Restart the router, try another DNS server |
| Slow in the evening only | Network congestion | Test by cable at different times |
| Check above shows blocked | Bot protection on teksavvy.com | Open the site yourself |
Working through it at home
- Look at the map first
A known outage saves you from changing anything at home.
- Power-cycle the modem
Unplug it for thirty seconds. Cable modems can take several minutes to come back online.
- Check the cables
Coax or phone line at the wall, Ethernet between modem and router, and the power adapter.
- Separate Wi-Fi from the line
A laptop on Ethernet shows whether the router or the connection is the problem.
- Contact TekSavvy
If the line still fails and nothing is on the map, report it. Vendor technicians may need to visit, and TekSavvy books that for you.
Cable and DSL behave differently
TekSavvy sells cable internet in some areas and DSL in others, each over a different carrier’s network. A cable outage on the map does not touch DSL customers at the same address, and the other way round. When comparing notes with neighbors, check that you are on the same type of service.
Bringing your own modem
Many TekSavvy customers buy their own modem rather than renting one, and TekSavvy keeps a list of approved models for each type of service. A modem that is not on the list, or one carried over from another provider, may sync poorly or not at all, even though its lights look busy. On cable service a replacement modem generally has to be added to your account before the network gives it a connection, so swapping in a new one without telling TekSavvy can leave you with an online-looking device and no internet. Have the MAC address from the label on the modem ready when you contact support, and keep the old modem unplugged while the new one is activated.
Wholesale access and shared nodes
TekSavvy’s model rests on wholesale access rules set by the CRTC, Canada’s telecom regulator, which require the large carriers to sell network access to independent providers. That is why one street can have a TekSavvy cable customer and a neighbor who buys directly from the carrier, both behind the same piece of network equipment. A fault there affects both of them. A billing or account fault affects only one of them.
For visitors in the US, the check runs from a server in the eastern United States, and bot protection can still block it. If the modem shows online but no pages load at home, the guide to flushing the DNS cache covers the quick fix before you call.
When technicians are involved
Because the lines belong to another carrier, some repairs need that carrier’s technicians. TekSavvy arranges this, but the timing depends on the network owner’s schedule. Keep the appointment window free, make sure the technician can reach the point where the line enters your home, and leave the modem connected so the technician can see whether the signal returns after the repair.
Report a fault once and keep the ticket number. Opening several tickets for the same problem does not speed up the repair and can make the history harder for support to follow.
Official TekSavvy help
- TekSavvy Help Centerhelp.teksavvy.com
- TekSavvy on X@TekSavvy
Questions about TekSavvy
Where can I see TekSavvy outages?
TekSavvy has a network status map on its website showing maintenance and known outage locations. The map is updated as outages and maintenance are confirmed. TekSavvy's help center points customers to the same map when they ask whether there is an outage in their area.
A big carrier had an outage. Does that affect TekSavvy?
It can. TekSavvy uses the cable and phone networks of larger carriers to reach many homes. If the part of that network serving your area fails, TekSavvy customers there lose service too. Not every vendor outage affects TekSavvy, so check TekSavvy's own map rather than the carrier's.
Why is teksavvy.com blocking the check on this page?
TekSavvy's website uses protection against automated traffic, so server-based checks can be refused. A blocked result says nothing about whether TekSavvy's network or your internet is working. Open the site on your own device to confirm it loads.
My modem is online but nothing loads. What should I try?
Restart the router, then try a device on an Ethernet cable. If pages still fail while the modem shows a connection, change the DNS server on one device as a test. If that helps, the issue is name resolution rather than the line.
How do I report a TekSavvy outage that is not on the map?
Contact TekSavvy support by phone, chat or its official social accounts. Have your account details, modem model and the light pattern ready. Reports are checked and added to the map once confirmed, so others in your area see them too.